Covid Cases

Our directive team has enlisted consultants and external auditors to ensure every operation maintains a high level of compliance in areas such as health surveillance, infectology and epidemiology.

< Covid Safe Policy | Covid Cases Procedure

Staff protocol

Every member of the crew that has showed any cold or common flu symptoms, anosmia (loss of the sense of smell, either total or partial) or dysgeusia (a distortion of the sense of taste), diarrhea symptoms, nausea or vomit without any other conditions that explains the symptons, and any person who has been in contact with diagnosed or any suspected covid case should not come to work and must attend to their nearest EBAIS or clinic for a mandatory medical evaluation.

Owner or renter protocol

In the event that a renter or owner within the Resort presents symptoms of a cold and / or has been in contact with people who were diagnosed as suspected, probable or conirmed cases, they should isolate themselves in their home and avoid having contacts. Until the doctor gives you their respective instructions, we suggest you not act without prior authorization.

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Privacy Policy

Reserva Conchal Costa Rica values your privacy. We will not provide your personal information to anyone else rather than our company or the companies that belong to the same holding. When you submit your personal information, such as, but not limited to name, address, e-mail address, telephone number, we will not give or sell this information to any outside company for any use.

The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you on our site. Also, we may use this information for marketing as commercial purposes such as sending information related to our services, special offers, among others.

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