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< Covid Safe Policy | Costa Rica Updates

Rules and Regulations

On the matter of the new measures issued by the Ministry of Health of Costa Rica, and our COVID-SAFE Policy guidelines in both Reserva Conchal and the Beach Club will be taking the following measures:

All establishments, activities and events in the Resort may operate with full capacity. 

Presenting your vaccine scorecard or QR code is not mandatory. 

Temperature checkups on amenities and installation entrances have been eliminated.

Correct mask use, hand wash, cough and sneeze protocol and social distancing, remain mandatory. 

Last updated: April 1st, 2022. :

Catalinas Restaurant will open from Monday to Sunday from 6:00am to 9:00pm (100% capacity)

Delivery and to go services continue.

The established distancing and measures remain.

El Chante Restaurant will remain closed.

Private events such as dinners, meetings, golf events. – Private events are allowed under the previous authorization from – Reserva Conchal provided that all health protocols are complied. – In order to adequately control all the health protocols, Reserva Conchal will limit the number of persons from the same social bubble or from different social bubbles that could participate in private events on a case by case basis

RSVP: 2654-3082 or 2654-3023.

Open from Monday to Sunday 7:00am to 6:00pm

The use of water equipment is offered for a period of 60 minutes, from 8:00am to 5:00pm.

I. Reservations

– Reservation must be made via [email protected] or 2654-3078 and it is mandatory.

– You must confirm your reservation and register at the Beach Club access to get a bracelet.

– The placement of bracelets is personal.

– The bracelet is mandatory to stay in the pool during your shift.


II. Beach Club Entry Requirements

-The use of mask or face shield will be mandatory in the entrance hall to the Beach Club and inside the Restaurant of the Beach Club.

III. Pool Use

Reservations are not allowed more than 2 consecutive times during the week or per day.

Maximum total number of people allowed is 36 per shift.

Maximum number of people per square inside the pool is 6 of the same social bubble.

If the next shift does not exceed the capacity, you may ask for authorization to stay in the pool to the Beach Club Concierge.

If the capacity is exceeded in the next turn, the group that has more time in the pool should leave the pool.

The pool will be segmented by lines.

Each social bubble will select a specific space within the pool, which you must respect at all times.

Maximum stay time 2 hrs per shift.

The following hours are reserved exclusive for swimming use (2 lanes) every day from 6-8am.

We offer Swimming and open water swimming lessons on Tuesdays and Thursdays, from 7 to 9 am, cost $70/month once a week, $90/month 2 times per week. Book your class directly with [email protected] and reserve your space at the Beach Club with [email protected].

IV. Disinfection and cleaning

It will be done between each 2 hour shift, the staff will have 30 minutes to do the disinfection and cleaning of the pool áreas and pool chairs.

If necessary it will be mandatory to leave the pool area for disinfection.

Due to the limited availability of towels being offered, it is recommended to bring your own towel.

«Towels are owned by the Club, please do not remove them from the Club area» and return the used towels to the assigned basket for such use.



Towel service is enabled at the Beach Club, (no more than 2 units per person), and it must be deposited in the basket intended for this use. We suggest to bring your own towel

This schedule remains following government measures.

Fitness center will be open from Monday to Sunday from 6:00am to 7:30pm (100% capacity).

Reservations are mandatory.

The maximum number of persons allowed increases to 12 per shift.

Reservations for consecutive hours are allowed. The gym will close every 2 hours for 30 minutes for cleaning and disinfection.

It is recommended to bring your own towel. The maximum number of persons allowed increases to 12 per shift.

Reservations for consecutive hours are allowed.

The gym will close every 2 hours for 30 minutes for cleaning and disinfection.

It is recommended to bring your own towel.

“Please do not remove from the facilities towels that belong to the club”

No spinning classes until further notice.

Yoga classes are open on Wednesday and Friday at 10:00am.

RSVP: [email protected] or 2654-3078

The golf course will be open from Monday to Sunday from 6:30am to 5:00pm (100% capacity)

Reservations are mandatory.

Groups of 4 are allowed with social distancing.

Practice range is open as usual with social distancing.

Towel service is resumed.

The use of golf carts continues for individual use.

RSVP: [email protected] or 2654-3034

Tennis courts will be open from Monday through Sunday from 6:00am to 5:00pm (50% capacity).

Three courts are open for use with previous reservation.

The multipurpose court is open for use only by family units.

Pickleball is open.

Doubles matches are allowed.

Classes for up to 4 people with previous reservation.

All hiking and anture trails will remain open daily.

  • The Playground opens from 8:00 am to 5:00 pm, from Monday to Sunday.
  • • Only children from ages 3 to 12 can use the Playground.
  • • Users who present cold symptoms (such as: fever, cough, shortness of breath, sore throat, loss of senses like smell or taste and nasal congestion) —as well as those who have recently returned from abroad— must quarantine for at least 14 days and should refrain from using the playground.
  • • Without exception, Playground users must wash their hands with soap and water prior to using the facilities.
  • • The staff will delegate a person to control the entry of users by turns and maintain an inflow equal to or less than 50% of the full capacity of use.
  • • Correct use of a face mask is mandatory for all persons who require access and use of the facilities.
  • • Food consumption is not allowed while playing, if food is required, user should stay away and avoid crowding with other people.
  • • Cleaning and disinfection interventions will be carried out at least four times per shift (every 2 hours) according to Annex 1.
  • • Upon entering the Play Ground, users assume responsibility for their own protection and their children’s (children must always be accompanied and supervised), as well as a commitment to their hands’ disinfection and any object they touch in the area.
  • • To avoid any agglomeration in the facilities, it is recommended to attend during less crowded hours.
  • • A distance of at least 1.8 m must be maintained between the user, the personnel and the rest of the people who do not belong to a same social bubble.
  • • The parents and / or caregivers of children will be responsible for ensuring their social distancing while they are in the playground and surroundings.

We ask you to wear a mask or shield when entering the Restaurant and common areas, as well as when contacting a collaborator or other member outside your family bubble. The use of it is not required when you are at the tables with your family bubble, so you can use some type of bag in fabric to store it while it is not being used and prevent it from being contaminated.

We ask you to always carry your mask when you are going to withdraw any of the services of home delivery, withdrawal of meals or parcels in offices, as well as when you receive the delivery service of our Restaurant.

Domestic service personnel in your private villas or condominiums must also carry a mask upon entering the resort, and likewise when walking along the main road accompanied by one or more people, this in order to protect them and their families as well as you as direct contacts.

We are pleased to attach to you results of the deep cleaning carried out in the Beach Club, Restaurant and Gym, these cleanings as well as the daily frequency cleanings, are part of the protocols established in our policy.

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Privacy Policy

Reserva Conchal Costa Rica values your privacy. We will not provide your personal information to anyone else rather than our company or the companies that belong to the same holding. When you submit your personal information, such as, but not limited to name, address, e-mail address, telephone number, we will not give or sell this information to any outside company for any use.

The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you on our site. Also, we may use this information for marketing as commercial purposes such as sending information related to our services, special offers, among others.

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